FREQUENTLY ASKED QUESTIONS
Q: What's included in a cleaning?
A: See 75-Point Cleaning Check List
75-Point House Cleaning Checklist is used on every cleaning assignment. Whether your looking for a deep clean, a spring clean, a monthly cleaning service or bi-weekly cleaning service, Happy Home Helpers is your house cleaning solution. On every cleaning well make sure that those areas shine by using our 75-Point Checklist. The rest of your cleaning service is up to you: pick the living areas on which you want us to focus first and we'll work through all areas of your home according to your priority. We work with our weekly, bi-weekly and monthly clients to ensure that your "trouble spots" are clean.
Q: Can I skip or reschedule bookings?
A: You can reschedule any booking without penalty. We ask that you provide us with a 24-hour notice for cancellations, cancellations made within 24 hours of your appointment time will incur a $60 charge
Q: How much do you tip a house cleaning service?
A: Our policy is that tipping is always appreciated by your professional cleaner who go above and beyond, but never required. The entirety of the tip gets passed through to the cleaner. Happy Home Helpers doesn't take any percentage. Its a great way to show your appreciation for your cleaner and a job well done.
Q: Are you Insured?
A: Yes, we are! While every effort is made to use great care in your home, sometimes accidents do happen. Our house cleaners are trained to immediately notify our office(and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced. If you need proof of insurance, simply email us at email@example.com and we'll gladly forward you all relevant documentation.
Q: Do you send teams of people in to clean my house?
A: No, under normal circumstances we will send one house cleaner to clean your home. If it is an unusually large job, we may send more that one house cleaner.
Q: Do you send the same person every time my home is cleaned?
A: We try to, but that doesn't always work out. All of the house cleaners provide the same consistent service to very customer, so you should feel like you are receiving the same quality service no matter who the house cleaner is. However, if you would like o make a change, please so not hesitate to ask.
Q: Do we have to sign a contract?
A: No, there are no complicated contracts. The only thing we ask is, if you must cancel a regular scheduled appointment, that you do it at least 48 hours in advanced. Our house cleaners are paid for each home they clean- a cancellation without a notice to reschedule another appointment directly affects the house cleaners income or we must charge you a fee of $60 to compensate the house cleaners for their loss if time and driving expenses.
Q: What about my pets?
A: We love animals, but sometimes they don't love us. Pets may become overly anxious while we are there, therefore we kindly ask to please make temporary arrangements (such as garage, a kennel, or a closed off room) while we are in your home.
Q: Do you provide the cleaning supplies or we do?
A: The choice is yours. We realize that most customers already have cleaning supplies and basic cleaning equipment (vacuum,broom,mop) in their home. If you would rather us provide them we are happy to do so.
Q: Do I have to do anything before my house cleaner arrives?
A: In order for the house cleaner to do their job, we ask that you pick up clothing, toys and other household items. The house cleaner will not know where your personal items belong and we prefer thru do not go into your closets or drawers to put thing away.
Q: What form of quality control do you provide?
A: Every time we clean your home the house cleaner is going to leave you our 75-Point Checklist. We would like for you to make sure that all of the items listed on the form have been done in each room that was cleaned. We encourage you to submit your Scoreboard online on our website.
Q: Do you service my area?
A: Currently servicing the following areas. Midlothian, Crestwood, Oak Forest, Orland Park, Tinley Park, Palos Heights, Palos Park, Alsip, Oak Lawn, Palos Hills Country Club Hills, Berwyn, Cicero, Riverside, North Riverside, Brookfield, La Grange, Oak Park, Clearing, Bedford Park, Archer Heights and Forest View and surrounding areas.
Q: Do I have to be home when the house cleaner comes?
A: It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and bonded. For ease of access, there are 4 options for us to gain access to your home:
1. Give us a key. We will keep keys locked in a safe. Keys are number coded and are not marked by personal information. Giving us a key will ensure that we can always gain entry and you will not be charged a lockout fee.
2. Hide a key.
3. Give us a code to the garage and leave the inside garage door unlocked.
4. Make sure someone is at home when we arrive.
Q: What does our 24-Hour Clean Warranty mean for you?
A: It means that if you're not satisfied with any area we have cleaned, you can call us within 24 hours and we'll come back to clean it again, at no additional cost. You're happiness is our goal! If your not happy, we'll work to make it Right!